Our Services

Smart, Scalable, and Tailored for You

At Vishura Services, we deliver intelligent, cost-effective outsourcing solutions customized to fit your business needs. Whether you’re a growing startup or an established enterprise, our experienced teams provide dependable support across operations, customer engagement, and digital initiatives. Explore our service areas below.

Contact Center Operations

Overview:
Our Contact Center Operations deliver seamless, 24/7 customer engagement across voice and digital channels. We act as a strategic extension of your brand, ensuring every customer interaction is empathetic, efficient, and aligned with your business goals.


Core Capabilities:

  • Inbound & outbound voice support
  • Multilingual customer service
  • Technical helpdesk & troubleshooting
  • Appointment scheduling & order processing
  • Customer retention & loyalty programs

Technology & Tools:

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Call recording & quality monitoring
  • CRM integration for real-time data access

Benefits:

  • Reduced Average Handling Time (AHT)
  • Improved First Call Resolution (FCR)
  • Enhanced CSAT & NPS scores
  • Scalable teams for seasonal demand

Chat & Email Support

Overview:
We provide real-time, human-led chat and email support that ensures your customers receive fast, accurate, and friendly assistance—anytime, anywhere.

Services Offered:
• Live chat for websites, apps, and social platforms
• Email ticketing & resolution workflows
• Order status, returns, and billing queries

Performance Metrics Tracked:
• Average Response Time (ART)
• First Contact Resolution (FCR)
• Customer Satisfaction (CSAT)
• Resolution Rate

Why It Works:
• 24/7 multilingual support
• AI-assisted routing for faster resolution
• Personalized, empathetic communication
• Templates for consistency + customization

Back Office Support

Overview:
Our back-office solutions streamline your internal operations, allowing your core team to focus on strategic growth while we handle the rest.

Key Functions:

  • Data entry, cleansing & validation
  • Document indexing & digitization
  • Order & inventory management
  • CRM & ERP data maintenance

Compliance & Security:

  • GDPR & HIPAA-compliant workflows
  • Role-based access controls

Benefits:

  • 40–60% cost savings vs. in-house teams
  • Improved accuracy & turnaround time

Seamless integration with your systems

BPO Services

Overview:
Vishura offers end-to-end Business Process Outsourcing (BPO) services that help businesses reduce costs, improve efficiency, and scale operations without compromising quality.

Service Areas:

  • Customer service & support
  • Technical helpdesk

Delivery Models:

  • Dedicated teams
  • Shared services
  • Outcome-based pricing

Strategic Value:

  • Access to global talent
  • Faster time-to-market
  • SLA-driven performance
  • Transparent reporting & governance

Finance & Accounting

Overview:
Our F&A services help you maintain financial clarity and compliance while freeing up your internal teams to focus on strategic initiatives.

Services Include:

  • Accounts payable & receivable
  • Bookkeeping & general ledger
  • Financial reporting & reconciliation

Benefits:

  • Reduced operational costs
  • Improved cash flow visibility
  • Timely, error-free reporting
  • Compliance with local & global standards

Claim Handling

Overview:
We offer end-to-end claims processing support for insurance, healthcare, and legal sectors—ensuring accuracy, compliance, and customer satisfaction.

Services Include:

  • First Notice of Loss (FNOL) intake
  • Documentation & eligibility verification
  • Claim adjudication & settlement coordination
  • Fraud detection & compliance checks
  • Subrogation & recovery support

Technology & Compliance:

  • Claims management systems (CMS)
  • HIPAA and SOC 2 compliance

Benefits:

  • Faster turnaround time
  • Reduced claim errors & rework
  • Enhanced policyholder experience
  • Scalable support for peak volumes

Digital Marketing

Overview:
We help brands grow their digital footprint through data-driven marketing strategies that attract, engage, and convert.

Services Offered:

  • SEO & content marketing
  • Social media management (LinkedIn, Meta, Instagram)
  • Paid advertising (Google Ads, Meta, LinkedIn)
  • Email marketing & automation
  • Online reputation management

Performance Metrics:

  • Website traffic & engagement
  • Conversion rates & ROI
  • Lead quality & cost per acquisition (CPA)

Why Vishura:

  • Industry-specific campaign strategies
  • A/B testing & performance optimization
  • Transparent reporting & analytics

Lead Generation

Overview:
Our lead generation services are built to deliver qualified, sales-ready leads through a mix of outbound calling and digital outreach.

Tactics Used:

  • Cold calling & appointment setting
  • Email & LinkedIn outreach
  • CRM integration & lead scoring

Specialization:

  • B2B & B2C lead generation
  • Industry-specific targeting (legal, healthcare, tech, etc.)
  • Pay-per-lead or performance-based pricing

Benefits:

  • Faster sales cycles
  • Improved conversion rates
  • Scalable campaigns for any industry

Why Choose Vishura?
What Sets Vishura Apart from the Rest

  • Founder-led excellence with decades of expertise
  • Tailored solutions aligned to your business goals
  • Tech-forward, cost-efficient, and scalable delivery
  • Transparent communication and accountability at every step

Ready to Scale Smarter with Strategic Outsourcing?

Partner with Vishura and experience the power of intelligent outsourcing. Whether you’re a startup looking to scale operations or an enterprise aiming to reduce costs and improve efficiency, our tailored BPO solutions are built to meet your goals. With over 25 years of industry leadership, we bring deep expertise, agile execution, and tech-enabled processes to help you streamline workflows, enhance customer experience, and achieve measurable results. Let’s explore how we can drive your business forward—starting with a free consultation.

Contact Us